Account Director, Retail Technology Sector - Hertford

Seeking an Account Director to join a scaling Retail Technology Company, would suit an accomplished Senior Account Manager or Account Director with Retail Software / Tech experience.

Top reasons to work for this client:

• Basic salary to £80k per annum.
• Bonus
• Hybrid working, London or Hertfordshire based offices.
• International travel.
• Exciting opportunity to join a well-established growing global Retail Technology Company.
• Real scope to be instrumental scaling this tech brand in international markets.
• Influence the growth and future direction of the top tier existing global retail customers.
• Brand new role, owing to strong growth and expansion of new features / projects.
• Rewarding blend focussing on growing existing customers and expansion into new regions.
• Pivotal role working closely with the Head of Sales and CEO.
• Collaborating closely with Sales & Marketing colleagues.

Core responsibilities will typically include:

• Formulate and maintain account plans for key customer
• Identify specific customer growth and new business opportunities
• Identify trends and inform future decision-making
• Leverage key industry partnerships to inform and lead customer thinking
• Work with support and delivery teams to improve customer processes
• Keep customers informed about new products and services
• Identify generic opportunities for upselling and cross-selling
• Hold regular customer update seminars to inform customers about product updates, best practices, and industry trends
• Work with the marketing team to provide the voice of the customer and build testimonials and case studies

Qualifications, Skills & Experience:

• Experience in managing customer accounts in a similar or related technology business
• Excellent communication and organisational skills
• Able to converse about latest industry trends and technology developments
• Ability to identify and capitalise on growth opportunities
• Proficiency in using CRM (Customer Relationship Management) software
• Highly motivated, adaptable, able to work well both independently and as part of a team
• Driving licence.